Contact Internet Loans Australia

internet-loans.au

How can we help you today?

Internet Loans Australia publishes general information, tools and resources about personal and business loans in Australia. You can explore our information and resources to learn about loan features, costs and borrowing considerations. We do not accept loan applications or quote requests, arrange referrals or provide personalised financial advice.

We also value your feedback and suggestions -  they help us continually improve the Internet Loans Australia experience and ensure our resources meet the needs of our users.

For general questions, compliments or complaints about our website or its content, please write to us at the mailing address below.

If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to brokers’ or providers’ application, policy, loan or claims systems.

If you have a question or complaint about an enquiry you previously submitted through this website, you may write to us at the mailing address below. This is not a channel for new loan applications, quote requests or referrals.

Please do not include sensitive personal or financial information in your correspondence, such as passwords, banking details, credit card details, Tax File Numbers, identification documents or other information that is not necessary for us to respond to your question or complaint.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about our website or its content, including the way your personal information has been handled, please write to us at the mailing address above in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

For a complaint about a broker, lender, insurer or other financial services provider, contact that business first. If the matter remains unresolved, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy. We use this information to respond to your enquiry and manage your request, not to refer you to a broker, lender or insurer.

You can request access to or correction of your personal information at any time by contacting us in writing.

Website Operator

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

For general information about financial services licensing and regulatory matters, please visit the ASIC website.

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